OTRS AG IA O.N./  DE000A0S9R37  /

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 170,000 other organizations worldwide. OTRS is available in 38 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies.